Please note that Platogobo.com reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at +1 (646) 969 1099 or email us at info@platogobo.com.
General Policies
We ship worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely. We also offer free flat rate shipping on all our products to most destinations.
Platogobo.com will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with 4px or other carriers, and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. Platogobo.com will provide necessary assistance as required.
Shipping Methods
All orders are shipped by either 4Px or FedEx. You may indicate your preference via email or phone. However, Platogobo.com reserves the right to select the carrier of its choice. All appropriate packaging materials are used to meet the shipping requirements of the carriers.
All orders are ground-shipped using standard shipping. 5-12 business days for other nations and USA.
Express shipping is using 3-5 business days for other nations and USA.
You may request expedited/express shipping at an additional cost to you by contacting us after placing your order. However, it is not guaranteed that the necessary change will be made to your order in time.
Order Tracking
Once your order is shipped, our customer support staff will send you a tracking number by email to the email address in your account file. Please make sure your email address is correct. You can then go to www.ordertracker.com/couriers/4px or another courier website to track your order. Please note that the tracking number is sent out when we print out the shipping label and it may take up to one business day for the tracking to be active in the system.